Student Satisfaction Guarantee

We’re so confident that you’ll love your experience with us that we offer a 12-Week Student Satisfaction Guarantee. If you’re not completely satisfied, you can withdraw and receive a 100% refund of all course fees.

How it works.

  • Enrol in any Nationally Recognised course

    Choose from any of our Nationally Recognised Training courses. This includes the SIS30321 - Certificate III in Fitness, SIS40221- Certificate IV in Fitness, Fast Track Personal Trainer, Complete Personal Trainer, Ultimate Fast Track Personal Trainer or any elective stream combination from the 11046NAT - Certificate IV in Nutrition. The guarantee does not apply to short courses offered by Vast Fitness Academy.

  • Complete the requirements

    To be eligible for the 12-Week Student Satisfaction Guarantee, you must complete the full 12 weeks of your chosen course. Withdrawals made earlier than the completion of the 12-week period will not be eligible for the guarantee. You must actively participate and complete all required learning and assessments within the first 12 weeks. A detailed list is provided below for each nationally recognised course.

  • Not Satisfied? Get a refund

    If you're not completely happy with your experience, you can withdraw and get a full refund—no questions asked.

The Details.

  • No hidden fees

    You'll receive a 100% refund of all tuition paid. No admin fees or hidden costs.

  • Active participation

    To qualify, you must demonstrate active participation in your course and complete all required learning and assessments within the 12-week timeframe.

FAQ'S.

  • Is there a Catch?

    No, there isn't. We believe in our course content and design, our assessor support and overall study experience. To be eligible for the Student Satisfaction Guarantee, students must complete the full 12-weeks of their chosen course. Withdrawals made earlier than the completion of the 12-week period will not be eligible for the guarantee.

  • Can I enrol in multiple courses?

    Absolutely. The guarantee and participation requirements apply to each course individually.

  • How do I claim the refund?

    You will be required to follow the normal withdrawal process and you must complete an exit survey with a Vast Fitness Academy representative.

  • Are there any exclusions?

    1. You will be excluded if you miss scheduled course tuition fees or have failed payments.
    2. If you complete the full course or its entry units in the 12 week timeframe you will be excluded from the promotion.
    3. Statement of attainments will not be issued for work completed if you request a refund.
    4. You are required to submit your withdrawal process no later than 13 weeks after enrolment date.
    5. The promotion is not available on delayed start enrolments.

Note:
We reserve the right to modify this offer at any time without notice. This promotion is only valid for new enrolments from the 14.10.2023.

Study Requirements – Complete all theory and practical assessments for the below units of competency

CHCOM006 - Establish and manage client relationships

BSBOPS304 - Deliver and monitor service to customers

SISFFIT047 - Use anatomy and physiology knowledge to support safe and effective exercise

SISFFIT033 - Complete client fitness assessments

SISFFIT040 - Develop and instruct gym-based exercise programs for individual clients

SISFFIT035 -Plan group exercise sessions

SISFFIT036 - Instruct group exercise sessions

BSBPEF301 - Organise personal work priorities.

 

Additional Requirements

The student is required to:

1. Complete an initial commencement call with their Personal Assessor

2. Submit their Mentor Forms and Host Facility Forms

3. Complete 4 x additional support calls with their Personal Assessor

4. Meet their Mentor* in the Host fitness facility to complete all practical tasks and assessments that require a Mentor

*Please note: If a student does not have a suitable mentor, they are required to contact their Personal Assessor who will connect them with a Vast Certified Mentor, as part of the Fitness+ Program. The Fitness+ Program attracts additional tuition fees.

Study Requirements – Complete all theory and practical assessments for the below units of competency

SISFFIT053 – Support healthy eating for individual fitness clients

SISFFIT049 – Use exercise science principles in fitness instruction

SISFFIT034 – Assess client movement and provide exercise advice

SISFFIT042 – Instruct personalised exercise sessions

SISFFIT043 – Develop and instruct personalised exercise programs for body composition goals

SISFFIT050 – Support exercise behaviour change

 

Additional Requirements

The student is required to:

1. Complete an initial commencement call with their Personal Assessor

2. Submit their Mentor Forms and Host Facility Forms

3. Complete 4 x additional support calls with their Personal Assessor

4. Meet their Mentor* in the Host fitness facility to complete all practical tasks and assessments that require a Mentor

*Please note: If a student does not have a suitable mentor, they are required to contact their Personal Assessor who will connect them with a Vast Certified Mentor, as part of the Fitness+ Program. The Fitness+ Program attracts additional tuition fees.

Study Requirements – Complete all theory and practical assessments for the below units of competency

SISFFIT047 - Use anatomy and physiology knowledge to support safe and effective exercise

SISFFIT033 - Complete client fitness assessments

SISFFIT032 - Complete Pre-exercise Screening and Service Orientation

SISFFIT040 - Develop and instruct gym-based exercise programs for individual clients

SISFFIT035 - Plan group exercise sessions

SISFFIT036 - Instruct group exercise sessions

SISFFIT052 - Provide healthy eating information+HLTWHS001 - Participate in workplace health and safety

HLTADI001 - Provide First Aid Submit First Aid certificate into portal or complete First Aid course with external provider.

Additional Requirements

The student is required to:

1. Complete an initial commencement call with their Personal Assessor

2. Submit their Mentor Forms and Host Facility Forms

3. Complete 4 x additional support calls with their Personal Assessor

4. Meet their Mentor* in the Host fitness facility to complete all practical tasks and assessments that require a Mentor

*Please note: If a student does not have a suitable mentor, they are required to contact their Personal Assessor who will connect them with a Vast Certified Mentor, as part of the Fitness+ Program. The Fitness+ Program attracts additional tuition fees.

Study Requirements – Complete all theory and practical assessments for the below units of competency

CHCOM006 - Establish and manage client relationships

BSBOPS304 - Deliver and monitor service to customers

SISFFIT047 - Use anatomy and physiology knowledge to support safe and effective exercise

SISFFIT033 - Complete client fitness assessments

SISFFIT040 - Develop and instruct gym-based exercise programs for individual clients

SISFFIT035 - Plan group exercise sessions

SISFFIT036 - Instruct group exercise sessions

BSBPEF301 - Organise personal work priorities

Additional Requirements

The student is required to:

1. Complete an initial commencement call with their Personal Assessor

2. Submit their Mentor Forms and Host Facility Forms

3. Complete 4 x additional support calls with their Personal Assessor

4. Meet their Mentor* in the Host fitness facility to complete all practical tasks and assessments that require a Mentor

*Please note: If a student does not have a suitable mentor, they are required to contact their Personal Assessor who will connect them with a Vast Certified Mentor, as part of the Fitness+ Program. The Fitness+ Program attracts additional tuition fees.

The Student must follow the Study Requirements and Additional Requirements of the Fast Track Personal Trainer and 11046NAT - Certificate IV in Nutrition courses to qualify for the Student Satisfaction Guarantee.

Study Requirements – Complete all theory and practical assessments for the below units of competency

NAT1104601 – Promote the Concepts of Health and Nutrition in Relation to Nutrition

HLTAAP001 – Recognise Healthy Body Systems/HLTAAP002 – Confirm Physical Health Status

NAT11046002 - Apply the fundamentals of nutrition to meet a client’s dietary needs

NAT11046003 - Design a nutritional plan for an individual

NAT11046004 - Assist in establishing positive digestive health

NAT11046005 – Analyse and Apply Principles of Psychology and Behaviour Management

 

Additional Requirements

The student is required to:

1. Complete an initial commencement call with their Personal Assessor

2. Complete 4 x additional support calls with their Personal Assessor

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